For items purchased on Hawaiian Exports.biz if you are not fully satisfied with your purchase, email us to inform us of your return within 10 days of shipping date on invoice, then return it to Hawaiian Exports via insured mail with the original Hawaiian Exports.biz packing receipt within 15 days from shipping date on invoice. We will exchange it, or process a refund based on method of payment. All shipping and insurance fees will be responsibility of the customer. Shipping, handling and insurance fees for return of exhanged merchandise are not refundable.

Please Contact us for a Merchandise Return Authorization before sending any products back.

 
SHIPPING

We ship all orders by US Priority Mail. If you prefer a courier service, please provide us with your Fed Ex, DHL or Airborne account number by placing this information in the Comments section of your order.

Please allow 2-4 weeks for delivery. During holiday seasons, such as Christmas and Mother's Day, allow up to 5 weeks for delivery. We have the highest demand for our products during these times. Please allow additional time to receive your order. We will do our best to fill your order in the most timely manner possible to meet your holiday needs. Please order early to assure us the ability to deliver your gift on time.

International Customers: Please note that Hawaiian Exports cannot be responsible for customs, duty, taxes or other charges imposed by foreign governments. Before placing your order please be sure to check with your local postal service regarding any restrictions or fees. We cannot refund the cost of orders that are refused by foreign postal systems or governments.

We look forward to serving your Hawaiian gift giving needs!